Privacy Policy

Last updated: 2026-11-06

This Privacy Policy explains how Shopwrecked LLC ("Shopwrecked", "we", "us") collects, uses and shares information when you use this website and our AI voice and text agent service (the "Service").

Information we collect

• Account information: your email address, name, and the mobile phone number you add to your account.
• Consent records: when and how you agreed to receive text messages and calls, and the exact consent wording you agreed to.
• Conversation content: what you say to your agent and what it says back, by text message or typed in the browser, so the agent can answer you. We keep it for one year (see Retention). Voice, on a phone call or in the browser, is processed live and is not recorded or stored (see Call recording and transcripts).
• Call metadata and usage records: call times, lengths and phone numbers, message counts and model usage, so we can meter, cap and bill the Service.
• Technical information: IP address, browser type and error reports, used to keep the Service secure and working.
• Model provider keys: if we offer the option to connect your own AI provider key and you use it, we will store it encrypted and use it only to run your agent.

Call recording and transcripts

We do not record calls. Audio is processed live to run the conversation and is not stored by us. We do not store call transcripts. The same applies to voice in the browser: it is processed live, and we do not record it or store a transcript of it.

From a call, we keep only its metadata, as described above, and a summary only if you turn on the optional summary feature.

A call summary is sent only if you turn on the optional summary feature. It is a short summary, not a transcript. We keep summaries for one year (see Retention).

How we use information

We use information to provide and secure the Service, run your agent, send you the messages and calls you asked for, meter usage and enforce spending limits, prevent fraud and abuse, comply with law, and support you. We do not sell your personal information, and we do not use your conversation content to train AI models.

AI output can be inaccurate, so information your agent tells you may be wrong. See our AI Disclosure.

SMS and mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and message delivery, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message frequency varies. Message and data rates may apply.

Subprocessors

We share information with the service providers ("subprocessors") that run parts of the Service for us, only as needed for that purpose. As of the date above, these are:

• Twilio Inc.: phone numbers, calls and text message delivery.
• LiveKit, Inc.: real-time voice transport for browser and phone conversations.
• OpenAI, L.L.C.: AI models that generate your agent's speech and replies.
• Anthropic, PBC: AI models that generate your agent's replies, when you choose them.
• ElevenLabs: text-to-speech voice generation.
• Supabase, Inc.: database, sign-in and server functions.
• Netlify, Inc.: website hosting.
• Functional Software, Inc. (Sentry): error reporting.
• Stripe, Inc.: payment processing, if paid plans are offered.

Subprocessors may keep information they process for us for the periods set out in their own terms and policies, for example for abuse monitoring, billing or legal compliance. We will update this list before we add a new subprocessor.

We may also disclose information when the law requires it, to protect the rights and safety of our users or others, or as part of a merger or sale of our business, in which case this policy continues to apply to it.

Retention

We keep account information while your account is open. We keep all other information we collect, including call metadata, text messages, browser conversation content, optional call summaries, usage records, consent records and technical information, for one year, and then delete it, unless we must keep it longer to meet legal or carrier record-keeping obligations or to resolve a dispute.

Your choices

You can opt out of text messages at any time by replying STOP. You can ask to view or change your account information, ask for a copy of your information, or ask us to delete your account by contacting support@shopwrecked.com. Depending on where you live you may have further rights under local law, and we will honor them.

Children

The Service is for people 18 and older. We do not knowingly collect information from anyone under 18.

Security

We will protect information with measures such as encryption in transit and access controls. No system is perfectly secure.

Changes

We may update this policy. If a change is material we will tell you before it takes effect.

Contact

Shopwrecked LLC, support@shopwrecked.com